Friday, July 23, 2010

Re: [NewVisionKenya] BUYER BE AWARE- MONROE SHOCK ABSORBERS WARRANTY CLAIM MAY NOT BE HONOURED

Who will ever protect Kenyans from the thieving traders!!!

On Thu, Jul 22, 2010 at 3:43 PM, otieno sungu <sunoti@yahoo.com> wrote:
Jonah,
 
Pole for this, a good question you should have asked them is, what is the advise they would have given you that would have brought you to Nairobi without filling the shocks with gas? Flown you to Nairobi with the car?
 
Some of these fellows are usually unscrupulous and the sad thing is that they renege on warranty!!!! It should not matter that you filled them with gas, the fact that the four shocks all collapsed is suspect even if your car's coil springs were weak.
 
However, there is always a reason for many business people to avoid meeting warranty terms.
 
On a lighter note, could this be the car you and brother Kombo took on the beat to spread NO porojo? You must have subjected the car to very bad treatment given the mileage you guys covered all over Omogussiland and the bad shape of the roads Kombo explained. This could have had a serious effect on the shocks!!
 
Next time you go after referendum to seek 1,000,000 votes for the amendments, buy Robs Magic. Those ones don't know YES or NO terrain, they will perform. These Monroe shock absobers are not good for NO terrain!!!! Vote YES so that we can fix the roads in Omogussi with county money.
 
Pole lakini,
 
Kind regards,
 
Otieno Sungu 

From: Jonah Ogaro <jonahogaro@hotmail.com>
To: mlalahoi mlalahoi <mlalahoi@googlegroups.com>; nvk-mageuzi@yahoogroups.com; new vision party <newvisionkenya@yahoo.com>; NVK NVK <newvisionkenya@yahoogroups.com>
Sent: Thu, July 22, 2010 3:18:26 PM
Subject: [NewVisionKenya] BUYER BE AWARE- MONROE SHOCK ABSORBERS WARRANTY CLAIM MAY NOT BE HONOURED

 

Dear All
 
On 10th July 2010, I bought four new Monroe shock absorbers for my car at Kshs 26,000 from Hasnain Auto Spares Industrial Area (front and rear shock abosrbers). They were fitted on the same day by my mechanic of many days.
 
To my surprise, when I was coming from home in Kisii on 21st July 2010, the two rear shock absorbers collapsed. I realized this when the tyres touched the body and produced some funny sound especially when negotiating a corner. I also realized the rear right tyre was scratched because it was touching the car body. It forced me to stop at a petrol station in Kericho and ask for mechanic to help me out. On examination, he realized the problem was with the shock absorbers, which had collapsed. According to the mechanic, the coil springs were ok. I was surprised becuase the shock absorbers were not even two weeks old. I had not even covered 1000 km since they were fitted.
 
The mechanic advised me to fill them with gas or I have them replaced as it could be dangerous to drive with them in that condition. I told him to fill them with gas. After they were filled with gas, the funny sound dissapeared and I drove smoothly to Nairobi. On reaching Nairobi, I went straight to the shop from where I had bought the shocks to launch a complain. The Indian owner told me to deal with the Oriel Limited (who are the Monroe official distributor) .
 
To cut the long story short, I went to Oriel Limited (near Subaru Kenya on Mombasa Road) but they rejected on the following grounds:
 
(i) I had filled the shocks with gas thus compromising warranty claim. Could I have driven from Kericho with deffective shocks? I could have caused more damage even lose the tyres. They say that I should have called them first for advise first.
 
(ii) My car's coil springs were weak. This is not true. The coil springs are in perfect shape as per the advise my mechanics. Oriel Limited do not want to agree that their shock absorbers were faulty.
 
This is for information to all who own cars. Be careful as some of the shock absorbers could be fake.

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